FAQ

No. We take privacy and security very seriously and therefore are not in the App Store, Google Play, or any other 3rd party application distribution site, as this would trigger an email receipt and force you to save an app icon to your device. It would also force you to use it on one device only. Ours can be used from any device or computer from anywhere, anytime.

Yes. Doing so will save our anonymous logo that you can name whatever you want. For instructions on how to do this for most devices, go to https://www.howtogeek.com/196087/how-to-add-websites-to-the-home-screen-on-any-smartphone-or-tablet/

Because nothing is stored on any device, you can log into your account using any computer or mobile device, even a public library.

Yes. Your information is NEVER stored on any device, so you can use any computer or mobile device.

Because of the Children’s Online Privacy Protection Act (COPPA), our application is allowable to those 13 years and older (it’s in our Terms of Service).

Each state’s laws on audio and video surveillance differ greatly. In some states, it is legal for one party to consent without the other. In some states, the same action may be a felony offense. In order to eliminate the risk of contaminating the user’s record for use in a legal setting, we chose to only allow for photographs.

If you have an audio file, you can transcribe the conversation and enter it as text.

If you have a video file, we recommend you screen capture different video frames and upload them as photos, creating a “video” without an actual video file.

You should always consult an attorney to best understand the legal outcomes of recording or videotaping a conversation or abusive situation.

No. Complete control has been given to the user who decides if, when, and to whom the report is sent.

We use the same proven security standards used by government entities and banks. Your information is encrypted and stored off-device, ensuring that even if your account was accessed, none of your entries or uploads can be seen, accessed, edited, deleted, or destroyed.

We will keep your information safe as long as your account is active. If your account becomes inactive, we store your evidence as long as is required by law, taking into consideration the furthest statute of limitations.

Yes. Your information is stored permanently and you only pay for the account when you need to use it.

They are good for five (5) years from the date we ship them to you. Once activated, they are good for one year’s usage.

Regardless of who pays for the license, the account user is in control – always.

We get this question often. We are not outside funded. This means that all the staff, systems to keep the data secure, development to build and update the tool, marketing… you get the picture – it all costs money and it’s not cheap. We have to be able to pay our bills to offer a tool of this caliber.

That said, we offer multiple ways to get free licenses into the hands of those who can’t afford the $39.95 per year fee, such as our donor, gifting, and Partner programs. If you need a license and cannot access one, we are happy to work with you to make sure you have access to VictimsVoice.

You can and we encourage this! We call it our “Gifting Program.” It’s a pretty powerful gift to give someone their legal voice.

There are a couple of ways to do this: (1) you can order a card to be shipped to you or them to give them a physical card, or (2) you can order an individual license and have an activation code emailed to you so you can discretely give it to them.

You can order cards and designate them to a non-government Partner in our Partner Program or you can donate a card directly to an individual.

Any victim/survivor-serving entity can be a partner in the VictimsVoice Partner Program. Most common partners include District Attorneys/Prosecutors, victim advocates, nonprofits, family law attorneys, law enforcement, and forensic nurses.

It is important for us to support both sides – the victim/survivor and those who have programs and resources to help them move forward. As we are a tool, we can help encourage those who need help to get in front of the right people and see what resources are available to them by offering access to VictimsVoice at no charge through those agencies and organizations.

A resource is an organization or entity that has programs, services, or tools to help victims and survivors navigate the healing process and potentially the justice system. A Partner is an organization or agency that commits to providing access to our VictimsVoice tool to those who might not be able to afford it or safely access a license on their own.

Visit https://victimsvoice.app/find-a-resource/submit-a-resource/ and fill out the form. Each applicant goes through an initial vetting process to ensure they are a legitimate resource. Once the review process is done, we will post your information and you will receive an email to review the information.